Case Studies: Virtual Care

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Innovative Virtual Care Program Improves Engagement and Clinical Outcomes.

Background: 

MeCare is an innovative program of West Moreton Hospital and Health Service (WMHHS), in partnership with Philips Healthcare, providing specialised support for people with challenging health issues and circumstances. It involves the use of monitoring devices to help people to understand changes to their health factors and then make decisions to take action (if required).  

HeathChange® Methodology(HCM) informed program design and clinician training.

HealthChange Associates worked extensively with Senior Managers to embed HCM into the program. Team members were already competent using Motivational Interviewing techniques so a tailored training program and resources were developed to ensure program delivery consistency. 

Impact: 

Managers report that customers value the behaviour change component of the program more than anything else. “’Without that component, you don’t get outcomes.”

  • 28% decrease in potentially preventable hospitalizations in chronically ill patients
  • 53% decrease in hospital emergency department visits for these patients
  • Improvement in self-reported confidence and mental health

Read the report.

Philips HealthCare Manager, Helen Callum

Listen to Helen outline the benefits of using HCM for staff and clients (40 seconds).

Helen Callum
Benefits of using HCM
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